Topic: ROWE doesn't work with retail or call centers

I used to be a store manager in retail. There were always times and days when it was hard to get people to work. (Especially holidays!) I think that in order for ROWE to work in retail, we would have to change how people are compensated. If the harder to fill times are more valuable to work, would people sign up for these "prime times?" If a percentage of sales were added to their paycheck would you get more workers for the high-volume times? In other words, can you staff a store and let the employees share in the success? Can you let the employees self-organize?

I think it would be very possible to have employees self-organize. With lower level positions, you might have some who would take it less seriously but it's possible.

I also think it's a great idea to have higher pay for "prime times". That makes perfect sense to me.

In general, I think if you pitch the big picture to employees (here's what we need to accomplish, here's the resources available, here's the timeline, etc.), that you will inevitably get better results than the typical command-and-control approach.